Refund policy

Exceptions / non-returnable items
We do not accept exchanges/ refunds on fresh and frozen products.
Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at justine@pastafactory.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not accept exchanges/ refunds on fresh and frozen products.

Please see complete Terms & Conditions here